About Us
Cartrefi Cwtch Ltd proudly provides support across two separate care homes in Caerphilly. Crown Lodge Residential Home is located in Crumlin and Woodland Lodge Residential Home is located in Blackwood.
Both homes offer a warm, friendly, and comfortable environment where individuals are supported by compassionate and experienced staff dedicated to promoting wellbeing, independence, and dignity. Each home has its own unique atmosphere while sharing the same commitment to delivering person-centred care tailored to individual needs.
We aim to create safe and welcoming spaces where residents can feel at home, build positive relationships, and enjoy a sense of community and belonging. Our teams work closely with residents, families, and professionals to ensure that every individual receives the support they need in a caring and respectful environment.
As a family run business, we understand how important it is to find a place where your loved one feels safe, respected, and truly at home. Our homes are built on family values, where residents are always treated with dignity, kindness, and genuine warmth every day.
Being independently family owned means we can focus on what matters most — creating a comfortable, welcoming environment where residents are known personally, friendships are encouraged, and families always feel involved and supported.
For us, this is more than a business — it is a commitment to caring for people as we would our own family.
"At the heart of everything we do is family — because every person in our care deserves to feel the warmth, the belonging, and the unconditional love that only a true family home can give."
"We understand that choosing a care home is one of the most important decisions a family will ever make — and we are honoured to be trusted with that responsibility every single day."
"Every resident who walks through our doors becomes part of our family — cared for with the same love, patience, and respect we would give to our own."
"Our doors are always open to families — because when your loved one is in our care, you are part of our family too."
"Our staff don't just provide care — they build friendships, share laughter, and create the kind of meaningful connections that make life truly worth living."
"True care goes beyond meeting needs — it is about knowing each person's story, celebrating their life, and ensuring every day is lived with purpose and joy."
"We believe that a truly great care home is one where residents wake up each morning feeling safe, loved, and excited about the day ahead."
"Home is not just a place — it is a feeling. We work every day to ensure every resident carries that feeling with them in everything they do."
Annual Returns
As part of our commitment to openness, quality care, and regulatory compliance, we publish our annual return in line with the requirements of Care Inspectorate Wales (CIW). This report provides an overview of our service, including the care and support we provide, developments within the home, staff training and wellbeing, feedback from residents and families, and our plans for continuous improvement.
We are proud to share this information with residents, relatives, professionals, and the wider community as part of our ongoing dedication to delivering safe, compassionate, and person-centred care.
This information is published in accordance with Care Inspectorate Wales guidance for regulated care services.
Our Philosophy
At Cartrefi Cwtch Ltd, our Crown Lodge and Woodland Lodge facilities are committed to ensuring that each individual's needs are carefully identified, regularly reviewed, and addressed with the utmost courtesy and professionalism.
Our Values
We Are Safe
"Anyone can cuddle, but only the Welsh can Cwtch."
This statement forms the very bedrock of the Cartrefi Cwtch Ltd brand. By definition, a cwtch is a warm, affectionate embrace that helps someone feel at home and safe — and this philosophy sits at the heart of everything we do.
It is paramount to us, as an organisation, that every person we support feels truly at home, protected, and secure. We provide comfort and stability in times of need, empowering individuals to thrive and make meaningful contributions to their own life experiences. A cwtch offers a safe space in which someone can feel valued and warmly held within an ever-changing — and sometimes overwhelming — world.
We Are Valued
Effective and frequent communication is essential to everything we do. By actively listening to the beliefs, wishes, and aspirations of those we support, we recognise each person as valued, respected, and in control of their own lives.
We offer constructive feedback when needed and encourage individuals to take ownership of the lives they wish to lead. Being valued builds trust — and trust, in turn, reinforces safety. We celebrate achievements, no matter how great or small, and wholeheartedly acknowledge the meaningful contribution each person makes within their community and society as a whole.
We Are Heard
Being heard is a fundamental human right — yet for many, barriers make this a daily challenge. At Cartrefi Cwtch Ltd, we are committed to helping individuals overcome those barriers, whether physical, emotional, or environmental.
For those who are unable to be heard, we proudly become their voice — ensuring their thoughts, wishes, and feelings are always acknowledged and respected. We are passionate about supporting people to maintain control over what matters most to them, enabling them to live their lives as they choose, in a safe, nurturing, and empowering environment.