Annual Returns
As part of our commitment to openness, quality care, and regulatory compliance, we publish our annual returns documents in line with the requirements of Care Inspectorate Wales (CIW). These reports provide an overview of our service, including the care and support we provide, developments within the home, staff training and wellbeing, feedback from residents and families, and our plans for continuous improvement.
We are proud to share this information with residents, relatives, professionals, and the wider community as part of our ongoing dedication to delivering safe, compassionate, and person-centred care.
Service Overview
Cartrefi Cwtch Ltd operates two residential homes in the Caerphilly borough — Crown Lodge in Crumlin and Woodland Lodge in Blackwood — providing care and support to vulnerable adults.
Care & Support
- Person-centred care plans for every resident
- 24/7 qualified staffing across both homes
- Regular reviews with residents, families, and professionals
- Support with all aspects of daily living and independence
Staff Training & Wellbeing
- Mandatory induction training for all new staff
- Ongoing professional development and refresher courses
- Regular supervision and team meetings
- Commitment to staff health, wellbeing, and job satisfaction
Continuous Improvement
We regularly review our practices and seek feedback from residents, families, staff, and external professionals to identify areas for development and ensure the highest standards of care.
Published in accordance with Care Inspectorate Wales guidance for regulated care services.
Annual Returns
2025–2026
Our annual return for 2025–2026, submitted as instructed by Care Inspectorate Wales in accordance with our obligations as a regulated care provider.
⬇ Download PDFFuture annual returns will be listed here as they become available.